FAQs

My order was received damaged, what can I do?

As much as we do all that we can to ensure that your orders are packaged away nice and snug, ready for their trip from us to you, it is an unfortunate consequence of shipping fragile items that sometimes breakages can occur. 

Please refer to our Refund & Returns Policy.

What do I do if there is something wrong with my order?

Please contact us immediately and refer to our Refund & Returns Policy.

Can I cancel my order if I decide I longer want it?

We do not offer refunds for ‘change of mind’ purchases and/or Custom Products (such as Personalised Giftware or Special Orders). 

Can I come and view your products?

Yes our products can be viewed at:

Unit 22, 70-72 Captain Cook Drive, Caringbah NSW 2229

We ask that you call us on 0428313383 to arrange a suitable time or alternatively please check our Facebook page for announcements relating to opening hours.

I have received my order and the colour appears to differ from your website?

This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently.

We try to edit our photos to show the samples as life-like as possible, but please understand the actual colour may vary slightly from your monitor. We cannot guarantee that the colour you see accurately portrays the true colour of the product.

If you would like further clarification on any details above, please email us at info@kazscreativeexpressionz.com.au or phone on 0428313383.